Fortnite Season 5 brought some changes, but also what seemed to be a variety of issues.
Although the game works well for a large number of people, when the game loads up, there is a small number who can encounter “black screen” crashes.
There are a variety of causes of this issue-from (unlikely) defective graphics driver to having issues inside Fortnite itself.
In the most part, the problem of black screen crashes appears to be exacerbated by the way the latest update has damaged or corrupted various files-stopping the operating system from being able to load the files it needs to run the game.
As in other software applications, there are many * potential * triggers of the problem (in the absence of a clear error code, it is typically the case that there are a variety of problems at the root of the problem).
To this end, while BattlEye and the faulty movie files are the possible triggers, the following is a complete list of problems:
- BattlEye faulty
- Faulty movie files (Season 5 only)
- Graphics driver problems
- Windows outdated/errors
- Fortnite errors
- Registry problems with Windows
It’s important to remember that generally, “black screen” crashes signify graphics issues. This is the same across all of modern computing’s spectrum.
If after following the steps below you can’t get Fortnite to function, there could be more serious problems with Windows, or the game itself.
To resolve the underlying issues, there are a number of steps to walk through…
1. Uninstall BattlEye
The first step to follow is to get rid of the BattlEye expansion for the Fortnite game.
BattlEye is a “anti-cheat” third-party kit used with Fortnite, PUBG (and others) to provide additional support for the device. It is critical, but we can only fix the installation to make sure it does not cause more errors:
- Press “Windows” + “E” keys on your keyboard
- Browse to “C:/Program Files/Epic Games/Fortnite/FortniteGame/Binaries/Win64/BattlEye”
- Select “Uninstall_battlEye.bat” and let the screen process the command
- Once complete, load up the Epic Games Launcher
- Select the “cog” icon on the left of the green “Launch” button
- From the drop down, select “Verify”
- Let the verification process run
- After it completes, restart your system
Upon the restart taking place, you should try loading up Fortnite again.
If it works, you should consider the problem solved.
2. Remove Faulty Movie Files
This was a newly discovered patch in the Epic Games forums by someone-it looks like a number of Fortnite “video” files have actually been compromised or corrupted.
To do this, you can follow the steps here:
- Press “Windows” + “E” keys on your keyboard
- Browse to “C:/Program Files/Epic Games/Fortnite/FortniteGame/Content/Movies/SRT”
- Delete everything in that folder
- Next, go back to the “movies” folder
- Look for the 3 “FNBR” movie files and delete them all
- From here, load up the “Epic Games Launcher” again and bring up the “Verify” process
If it works, the issue can be considered resolved.
3. Re-Install Graphics Driver
The next step (if the above two don’t work) is to reinstall your graphics driver.
It can sound drastic, but is actually fairly simple-and will solve most issues with respect to any games that trigger problems.
To do this takes a little bit of time, but is worth it:
- Firstly, browse to your preferred search engine + look for “DDU”
- You should find a website called Guru3D with reference to the “Display Driver Uninstaller” it created
- Scroll down to the bottom of the page and download the application via one of the links
- Save the file to your system (you’ll need it after restarting)
Once you’ve downloaded, you need to load up Windows into “Safe Mode”.
This differs depending on which version of Windows you’re running:
- In Windows 7, restart the system and press F8 continually before Windows loads. A black screen should appear – use the keyboard’s number keys to select “Safe Mode”
- In Windows 10, press on the “Start”, select the “Power” button (left “charms” menu) and then hold SHIFT and press “Restart”
- This will load up a blue “Windows Recovery Environment” screen, from which you need to click “Troubleshoot” > “Advanced Options” > “Startup Settings” > “Restart”
- This will restart W10 into Safe Mode (yes, it’s annoying but that’s the way it is)
Once in “Safe Mode” (in either system), you need to click onto the DDU application you downloaded previously…
- Loading the application, you simply need to press the top button, it will perform its work and then restart your system.
- From here, you should allow Windows to install the graphics driver again (or if you are intent on using the full driver, you’ll want to go to the manufacturer’s website and download it)
- Let the driver install, restart your PC again and then try loading up Fortnite again
4. Update Fortnite
Next (if the problem persists), you’ll need to update Fortnite.
This will guarantee a new set of files for the system, allowing you to get the most out of the game.
To make sure this works properly, you should follow these steps:
- Load up the “Epic Games Launcher”
- Select the “Settings” option from the top-right
- Click onto “Update”
- Let the application run its update process
- After the update completes, restart your system
5. Clean Out Registry
Lastly, you may wish to clean out the “registry” of your system.
This has become somewhat controversial in recent times (mainly due to the over-promotion of “registry cleaner” tools)-but remains a fairly successful way to fix key Windows issues.
- Download an effective registry cleaner tool (the only one worth using in 2018 is CCleaner)
- Run the cleaner and let it scan through all the files / settings of your system
- When it shows the files it wants to clean, let it clean them
- Restart your PC when done
This will give you the best chance of getting a device that can actually run the Fortnite game smoothly and efficiently. Additional issues indicate a deeper problem.
When you are still having issues, it also means that you are going to have some underlying problem with the heart of your program. Without direct access to the various files / packages that might cause the error to occur, it is impossible to guess about what the issue could be.
In that end, you will be best looking for help from a variety of parties that have clear knowledge of your program if you want to address the problem directly.
Reddit is a fine supporting source, as are SuperUser and Microsoft Answers. If you were in real trouble, it may be worth talking to anyone on Fiverr (who has a lot of “paying” help for this kind of thing), as well as searching for some support service (local or remote) that can get to the heart of the problem.